Privacy policy

Rawveda LLP  ·  Effective from launch  ·  Version 1.0

At Raw Veda, we believe that the same intention we put into our products extends to how we handle your personal information. This Privacy Policy explains clearly and honestly what information we collect, why we collect it, how we use it, and what rights you have over it.

This policy applies to all information collected through www.rawveda.co.in (the “Website”) and any related communications, including email, SMS, and WhatsApp. By using our Website, you agree to the terms described here.

This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

01  At a Glance

02  Information We Collect

Personal information you provide

When you place an order, create an account, contact us, or sign up for communications, we may collect:

• Full name and delivery address

• Email address

• Phone number (for order updates, SMS, and WhatsApp communications)

• Payment information — processed securely through our payment gateway; we do not store card details

• Any messages or enquiries you send us directly

Information collected automatically

When you visit our Website, we automatically collect certain technical information, including:

• IP address and approximate location

• Browser type and operating system

• Pages visited, time spent, and navigation patterns

• Referring website or source (e.g. Instagram, Google)

• Device type (mobile, desktop, tablet)

Information from third-party tools

We use Google Analytics and Meta Pixel on our Website. These tools collect anonymised behavioural data to help us understand how visitors use our site and to run more relevant advertisements. These tools may set their own cookies on your device. Please refer to Google’s and Meta’s own privacy policies for details on how they handle this data.

03  How We Use Your Information

To fulfil your order

• Process and confirm your purchase

• Arrange shipping and share tracking details

• Handle returns, refunds, or exchanges

• Send order confirmation and delivery updates via email and SMS

To communicate with you

• Respond to your queries, complaints, or feedback

• Send important service updates related to your account or order

• Contact you via WhatsApp or SMS if you have provided your phone number and consented to such communication

To improve our services

• Analyse website traffic and usage patterns using Google Analytics

• Understand which products, pages, and content perform best

• Improve the user experience on our Website

For marketing (with your consent)

• Send promotional emails, offers, and newsletters

• Send WhatsApp or SMS messages about new products, rituals, or brand updates

• Run targeted advertisements on Meta (Facebook and Instagram) using anonymised data

04  How We Share Your Information

We do not sell your personal information. We share it only in the following limited circumstances:

Trusted service providers

We work with third-party partners who help us run our business. These include courier and logistics partners for order delivery, payment gateway providers for secure transaction processing, email and SMS marketing platforms, and website analytics tools. These partners are bound by confidentiality obligations and are permitted to use your information only to provide services to us.

Legal requirements

We may disclose your information if required to do so by law, court order, or a government authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you if this occurs and ensure your information remains protected.

05  Cookies & Tracking

Our Website uses cookies — small text files stored on your device — to make the site function correctly and to help us understand how it is being used.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Website, including your ability to complete a purchase.

06  Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. Our Website is hosted on Shopify, which maintains industry-standard security practices, including SSL encryption for all data transmitted through the site.

Payment information is processed through a PCI-DSS-compliant payment gateway. We do not store your card or payment credentials on our servers.

While we do everything reasonably possible to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and to notify us immediately if you suspect any unauthorised use of your account.

07  Your Rights

You have the following rights over your personal information:

• Access — you can request a copy of the personal information we hold about you.

• Correction — you can ask us to correct any inaccurate or incomplete information.

• Deletion — you can request that we delete your personal data, subject to any legal obligations we may have to retain it.

• Opt-out — you can opt out of marketing communications at any time via email, SMS reply, or by contacting us directly.

• Withdrawal of consent — where we process your data based on consent, you can withdraw that consent at any time without affecting any processing already done.

08  WhatsApp & SMS Communications

By providing your phone number on our Website, you authorise Rawveda LLP and its authorised representatives to contact you via SMS and WhatsApp for the following purposes:

• Order confirmation, dispatch notifications, and delivery updates

• Customer support and resolution of queries

• Product information, new launches, and promotional offers (where you have consented)

You can opt out of WhatsApp or SMS marketing messages at any time by replying STOP to any message or writing to us at info@rawveda.co.in. You will continue to receive transactional messages related to active orders.

09  Third-Party Links

Our Website may contain links to third-party websites including social media platforms, partner brands, or editorial content. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any site you visit before providing personal information.

10  Children’s Privacy

Our Website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@rawveda.co.in and we will delete such data from our records promptly.

11  Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will update the effective date at the top of this document and post the revised version on our Website.

We encourage you to review this policy periodically. Continued use of our Website after any changes constitutes your acceptance of the updated policy.

12  Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

By using www.rawveda.co.in, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described above.

RAW.VEDA  ·  Modern Rituals. Ancient Roots.